• HOME
• ABOUT US
• CYCLING
• WALKING
• BIKE HIRE
• CONTACT & LOCATION
• FAQ
• LINKS

2022 Covid-19 Policy

Should your travel plans be disrupted by Covid-19, we're here to help. We will address each customer's specific situation on a case-by-case basis, but in particular, no admin fees will be charged if you need to re-book your holiday for any of the following reasons:

• Government travel restrictions affecting your holiday destination or ability to get to the start point of your trip;
• A legal requirement to self-isolate for one or more members of your party, as a result of a positive Covid test or close contact;
• If Drover Holidays is unable to deliver the holiday for Covid-related reasons.

In addition, in the latter case (Drover Holidays being unable to fulfil the contract between us as a result of Covid-19) we would offer you the alternative of a full refund of all monies paid, as an alternative to a free change of dates.

(For the avoidance of doubt, you would also be entitled to a full refund if Drover Holidays was unable to fulfil the contract for any other reason - and you might, in such circumstances, also be due compensation depending on how much notice we provide. However, we are not liable to pay any compensation over and above a refund of monies paid, for a cancellation at any stage relating directly or indirectly to the Covid-19 pandemic.

Should you be unable to travel as a result of illness within your party (where there is no legal requirement to self-isolate) this would be treated in the same way as any other illness or injury and our standard booking conditions would apply. We recommend that you have comprehensive travel insurance in place to cover you in any such situation.

Drover Holidays Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Drover Holidays and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Drover Holidays. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Drover Holidays takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

Drover Holidays Booking Conditions

We put a lot of effort into making your holiday an enjoyable and memorable experience. Please take a minute to read through the following conditions, before you proceed with your booking. The Booking Conditions outline the rights and obligations of the customer and those of Drover Holidays.

• 1.YOUR CONTRACT WITH US
  A written booking confirmation will be sent to you in the post or by email. Please check the details carefully. Your holiday is not confirmed until we send this booking confirmation, at which stage a binding contract is made between you and Drover Holidays.
• 2.PAYMENT
  You must pay a deposit in order to confirm your holiday - £75 per person for short breaks (up to 3 nights) and £100 per person for longer holidays (4 or more nights). The balance is payable 10 weeks before departure. If a booking is made within 8 weeks of departure, the full balance must be paid at the time of booking.
  Failure to pay the balance within 10 weeks of departure will result in cancellation of your holiday.
  Please note that an additional processing fee may apply depending upon method of payment. The fees are waived for deposits but apply to all balance payments:
  Cheque - no processing fee
  Debit card - no processing fee
  BACS/bank transfer - no processing fee. But please note that your own bank may charge you for arranging the transfer
  Credit card (Mastercard or Visa) - no processing fee for UK cards. 2% processing fee for overseas cards.
  American Express - no processing fee for UK cards. 3% processing fee for overseas cards.
   
  Overseas customers may also pay by bank transfer using Wise (formerly Transferwise) - please contact us for details. This option is likely to reduce your fees, and is Drover Holidays charges no fee.
• 3.INSURANCE
  We recommend you take out travel insurance to adequately cover yourself while on holiday. It is your responsibility to ensure that the policy covers you for walking and/or cycling.
• 4.BICYCLES AND ASSOCIATED GEAR (CYCLING TOURS ONLY)
  The bicycle let out on hire, including all accessories and attachments supplied herewith remains the property of Drover Holidays and you must not sell, hire out or lend the bicycle.
  The bicycle is supplied in good condition, and you must undertake not to misuse it, and to return it with all accessories in the same condition as when received (ordinary wear and tear excepted) to the place and on the due date and time agreed. We reserve the right to charge you for all damage caused to the bicycle during the period of your holiday. A full schedule of damage costs is available on request.
• 5.CHANGING YOUR HOLIDAY
  If you wish to change your holiday, we will do our best to accommodate your requirements depending on availability. An administration fee of £15 per booking is payable for alterations. If your changes involve upgraded accommodation, you will be asked to pay the additional cost.
• 6.CANCELLING YOUR HOLIDAY
  You must inform us in writing if you wish to cancel your holiday. A sliding scale of cancellation fees applies to your holiday:
  Cancellation more than 42 days prior to departure: loss of deposit
  Cancellation between 42 and 28 days of departure: 50% of holiday cost
  Cancellation between 28 and 14 days of departure: 65% of holiday cost
  Cancellation between 14 and 3 days of departure: 80% of holiday cost
  Cancellation within 3 days of departure: 100% of holiday cost
• 7.CHANGES AND CANCELLATIONS BY US
  We reserve the right to cancel, amend or alter your holiday at any time. Where this is necessary, you will be offered an alternative holiday or a full refund on your booking.
  We cannot compensate you for the cost of travel or accommodation in connection with your holiday which you have not booked through us.
• 8.CHANGES FOR REASONS BEYOND OUR CONTROL
  We cannot accept liability or pay any compensation for any cancellation, amendment or alteration due to forces beyond our control, including but not limited to war or threat of war, riot, civil strife, terrorist activity (actual or threatened), industrial dispute, natural or nuclear disaster, fire, outbreak of an epidemic or epizootic, bad weather and all other events which we could not, with all reasonable care, have foreseen or avoided.
• 9.SAFETY
  Our holidays do not require specialist knowledge or high levels of proficiency in cycling or walking. However, if we are not satisfied that you are a sufficiently competent cyclist or believe you are medically unfit, we reserve the right to refuse to provide you with a bicycle. To avoid unnecessary risk and discomfort to you, we may suggest an easier grade holiday or a tailor-made route.
• 10.RISK
  Walking, Cycling and Mountain Biking, in common with other adventurous outdoor activities, are potentially hazardous pursuits. While we do everything possible to reduce this risk to an acceptable level (by ensuring those responsible for your safety are appropriately trained/qualified/experienced, by maintaining our equipment in good working order, and by adhering to safety guidelines & best practice) it is not possible to eliminate the risk entirely. (If it were, these would not be "adventurous activities".) By booking with us, you acknowledge these risks, and agree to follow guidance given by our staff in order to ensure your safety.
• 11.PRIVACY POLICY
  You can view our Privacy Policy here
• 12.COMPLAINTS PROCEDURE
  In the unlikely event that you are dissatisfied with Drover Holidays and have reason for complaint, please contact us immediately so that we can address your concerns. Please ensure any verbal complaints are also put in writing and sent to our office within 28 days of your return.